Returns & Exchanges
Due to the perishable nature of our premium Japanese green tea, we generally cannot accept returns on food items once they have been shipped. If there is a quality issue or shipping error, we are committed to resolving it promptly through our dedicated support team.
Contact Support
Email our customer service team within 14 days of receiving your order, providing your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photos of the packaging, shipping label, and the product itself to help us assess the condition of the tea.
Evaluation
Our quality control experts will review your request to determine if the product meets our strict standards for a replacement or refund.
Resolution
Once approved, we will issue a refund to your original payment method or dispatch a fresh replacement of your selected tea at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing